![]() ![]() Try to understand the feelings reflected in what the speaker is saying, not just the facts or ideas being presented.Restate and clarify what the speaker has said don't ask questions or say what you feel, believe or want.Respond to what is personal in what's being said, rather than to impersonal, distant or abstract material.When practising reflective listening, you should: Reassure the other person that someone is willing to attend to their point of view and wants to help them express their thoughts.Help the other person clarify their thoughts.Increase the listener's understanding of the other person.The benefits of reflective listening are that it can: In reflective listening, the listener tries to clarify and restate what the other person is saying. Reflective listening appears deceptively easy, but it takes practice and skill to do well. The following handout may help students practise reflective listening skills during group work. Mirroring involves repeating key phrases back to the speaker ("I'm really upset that I missed my bus this morning." "You missed your bus.") Paraphrasing involves repeating a rephrased version of what they've said ("I'm really upset I missed my bus this morning." "You were upset about being late.") The two main techniques for practising reflective listening are mirroring and paraphrasing. 46) write, "When employing reflective listening, the question is not 'What can I do for this ,' but rather, 'How does this person see him or herself?'" ![]() It's a particularly useful skill for avoiding conflict within a group. Reflective listening is a communication skill by which students can increase their understanding of other people’s ideas, issues, approaches and concerns within the group. ![]()
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